At 10am every morning, Round 1 opens their doors. Managers are
preparing their staff for the day, associates are taking inventory, making sure
they are logged on to their registers and double checking if everything has
been stocked for the day. The customers come in, they pay, and the 12 hour day
begins. From 10am to 2am, Round 1 associates and managers alike are doing their
part to keep the store in top-notch condition for their customers and regulars.
However, not much is really known about the responsibilities, tribulations, and
hard work that goes on behind the counter. Are the employees happy? Stressed?
Tired? Enthusiastic? The Arcade Hub has the scoop for you. We talked to a couple of staff members at Round 1 Eastridge to get a clear perspective of the general
workplace.
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| The bowling counter at Round 1 Eastridge. |
We
asked Joe Flores, Round 1’s Bowling Manager, how he feels about being one of
the department managers for Eastridge’s store. “At the moment, I feel somewhat
comfortable as Bowling Manager at Round 1.” Joe Flores tells Arcade Hub. “The
position comes more natural to me than managing Amusement did, and so far I
find it to be more fun.” Joe is almost always seen helping his fellow staff on
the floor with transactions, customer inquiries and complaints and assists in
other departments if necessary. As a manager, his job goes far beyond just
maintaining the bowling department at times. “As with any management position,
the work is definitely not as easy as some may assume.” He states. “Especially
when having to deal with unsatisfied guests, work days can be extremely
stressful.”
A typical day for Joe is like this: he checks to see what staff
members are working with him, takes a look around the whole store and checks
for general problems with the bowling lanes and equipment. Flores attempts to
keep the morale of his department (and others) high while staying on top of
operations during his shift. “If I’m lucky, I’ll get to take a break or grab
some food.” Flores says with a laugh.
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| Amusement associates also have to constantly answer phone calls from customers about questions and concerns. |
For associates, their shifts are a little bit different. “I start
with the redemption room, making sure than everything is fully stocked”
Shawntae Lee, an amusement associate, says. “If we are out of a certain item, I
write it down.” For those in the Amusement Department, there are a lot of
things that have to be accounted for: crane games, redemption counter, game
card counter and the general arcade floor. Many customers go to the employees
in Amusement for card and ticket help to which they coordinate closely with the
Mechanics department. But for Shawntae, the chaos of Amusement does not seem to
bother her. “I do not LIKE, I LOVE working for this company: it’s a great
environment and everyone is awesome.” She tells Arcade Hub.
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What also gets a lot of attention from customer’s is Round 1’s
Food and Beverage department. This department has to maintain beer sales, pizza
and snack bar sales, dishes, inventory and so much more. Their beer bar gets
extremely busy during the evenings (particularly during the weekend evenings)
where the staff are working hard in getting the customers their drinks in a timely,
efficient manner. Kevin Tran, one of the leads at Round 1’s Food and Beverage
Department, tells me what a typical shift for him starts off as.
"When I start my shift, I'll count the tills, I'll make sure to see that everything is prepped, everything is ready to go, everything is clean and sanitary, our sanitizer buckets are clean..." Kevin names off. "I just make sure everything is stocked so that the team that I work with doesn't have a hard time and don't get frustrated running out of things in the heat of the rush."
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| During Kevin's off-shift interview, we also got to meet Food and Bev. Managers Nico and Martha! |
With Round 1's Food and Beverage department, it's very fast-paced and requires a lot of running around and diligence with the food and drink orders along with customer service.
"It gets busy, but I like jobs that require you to multitask and always be on top of it." Kevin exclaims, "I always love having something to do and not stand around."
It's a lot of work to keep this big store going. Some of the associates even work 5 to 6 days a week at Round 1 while going to school! Most have kept a positive attitude despite being a brand new store and have been adjusting well. While we, the customers, are the ones who give Round 1 our money everyday, Round 1 not be where it is now if it were not for their amazing staff and individuals.
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